• 18-Jun-2020 to 2020-07-10 (IDLE)
  • Dubbo, AUS
  • Salary
  • Contract

For over 60 years, Westhaven Ltd has been a not for profit, community-based charity organisation who have been providing support to adults, children and young people with disability within NSW.

We have a strong focus on quality, flexibility and people-focused disability services.

Why Join Us: 

  • Attractive remuneration- Attractive salary package with salary sacrifice available.
  • Well-established company- Take pride in working for a highly-regarded and award-winning business.
  • Professional development- Plenty of off the job and incidental training provided to you.
  • Work-life balance- We support and encourage flexibility for a better work-life balance.
  • Diverse team- Enjoy working within a culturally diverse and friendly team.

Due to expanding services we are currently seeking a Full Time Service Manager - SIL (Supported Independent Living) to join our team. 

Reporting directly to the General Manager, Adult Disability Services, the primary objectives of the Service Manager - SIL is to provide effective leadership, management and engagement across our Supported Independent Living service. 

You will be an experienced Service Manager providing leadership, innovative operational solutions and the highest level of customer service. You will be an experienced Manager within the Disability / Mental Health or Community Sector who has a background of managing large teams. You must have excellent commercial skills and the ability to create and maintain a range of strategic partnerships. 

Your main responsibilities will include:

  • Manage the delivery of services to ensure participants, services and business plan goals are achieved.
  • Monitoring and managing service delivery and performance against targets and budgets.
  • Leading and working with the Team Leaders to develop and implement effective participation strategies with participants to ensure their involvement in service planning, delivery, and policy matters that affect their lives.
  • Model and implement a culture of continuous improvement that will improve the customer experience.
  • Accountable for revenue and cost delivery in line with approved budgets.
  • Maintain and develop positive working relationships with key stakeholders and partners, including funding and accreditation bodies.
  • Ensure responses to complaints and incidents are rigorously followed through to a satisfactory resolution.
  • Responsible for achieving accreditation through the preparation of, and participation in internal and external audits.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Manage compliance with all relevant legislative instruments, accreditation standards and service delivery guidelines.
  • Participate in review and evaluation processes and drive continuous improvement that align with accreditation standards including changing processes in line with changes in legislation.
  • Ensure compliance with Quality Assurance, Policies and Procedures and WHS
  • Actively participate in, understand and lead the deployment of the organisation's strategic and operational plans.
  • Advise, report and contribute to business management and improvement.


The Successful applicant will have: 

  • Tertiary qualifications, in Social Work, Psychology, Disability or a related field or relevant work experience.
  • A proven track record record in management and leadership within the community or public sector, with significant  service delivery experience.
  • In-depth knowledge of the disability sector including NDIS funding, SIL quotes, and the NDIS Quality and Safeguarding Framework.
  • Demonstrated ability to lead and manage people, develop and maintain motivated, professional and customer focused work teams during change.
  • Ability to build a strong sense of team ownership and maintain a high-level of staff morale.
  • Demonstrated understanding of budgets and acquittals and expertise in financial management.
  • Demonstrated superior skills in mediation and negotiation, collaboration and consultation with key stakeholders.
  • High-level knowledge and understanding of the policy, procedures and standards pertaining to the provision of disability services.
  • In-depth understanding of NDIA framework, funding governance, risk and compliance requirements.
  • Understanding of the relevant legislative requirements.
  • Ability to align continuous quality improvement and compliance frameworks to the preparation, communication, and execution of operating objectives, plans and programs.
  • Driver's Licence valid in Australia. 
  • Current First Aid Certificate.
  • Completion of  the 'NDIS Worker Orientation Module" www.https://training.ndiscommission.gov.au/ 


To apply please submit your 

  • Resume  
  • Cover letter addressing why you would be a great addition to the Westhaven Senior Management Team.
  • Presentation in response to the following question
    • In your first 100 days, what strategies would you put in place to ensure Westhaven continues to be a  provider of choice in Supported Independent Living.


Holding a current Working with Children Check and completing a National Criminal History Record Check clearance are requirements of this position.

Westhaven is  a Smoke Free Workplace 

Confidential enquiries can be directed to  ellen.zell@westhaven.org.au

Subject: Disability Service Manager - Supported Independent Living


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